A relentless back office
for every claim
AI that drafts the appeals, works the payer phone lines, and chases every denial — so your practice stops leaving revenue on the table.
First 3 appeals free. Then $20 per appeal.
Recovering revenue from
- Aetna
- BCBS
- UnitedHealthcare
- Cigna
- Humana
- Anthem
Give every denial its own expert.
One agent that drafts, calls, and remembers — working your back office around the clock, on every claim at once.
Drafts the appeal the moment a denial lands.
Muni reads the denial, pulls the payer's own policy, and writes a specialty-aware appeal with the right citations — ready to send in minutes, not days.
Sits on hold with the payer so your staff never does.
Prior-auth follow-ups, claim status, eligibility checks. Muni navigates the phone tree, waits on hold, and hands back a structured outcome — not a voicemail.
Remembers every payer rule and carries it forward.
Every overturned denial teaches the system. The next claim goes out already knowing exactly what this payer needs to hear to say yes.
The moments when practices call us.
Most teams do not shop for software in the abstract. They reach out when a payer, a staffing gap, or an EHR renewal makes the old workflow impossible to ignore.
Muni can pick up the backlog, draft the appeals, and show what is worth pursuing before you rebuild the role.
Talk through the backlogStart with one of your 3 free appeals. After that, appeals are $20 each.
Start a free appealMuni Calls handles the IVR, hold time, and follow-up loop, then returns a structured outcome.
Book a Calls demoJoin the Muni EHR early-access list for a specialty-tuned record built around notes, auth, and appeals.
Join the EHR waitlistThree ways to get paid.
Most clinics start with Appeals because the first 3 are free. After that, appeals are $20 each. Add Calls when the phones get loud.
Appeal engine
Muni Appeals
AI-drafted appeals for every denial.
Specialty-aware arguments, payer-policy citations, and outcome tracking. Your first 3 appeals are free, then $20 per appeal.
Phone line
Muni Calls
AI on the phone with every payer.
Prior-auth follow-ups, claim status, eligibility. Muni waits on hold and returns a structured outcome.
Clinical record
Muni EHR
Documentation built for getting paid.
A specialty-tuned record where the clinical note, the prior auth, and the appeal evidence are one document.
From denial packet to appeal draft.
See Muni read the case, check payer policy, flag weak claims, and produce the review-ready work your team can file.
Your first packet returns
Built for small specialty clinics.
Muni fits where payer rules, procedure codes, prior auth, and documentation collide.
Also onboarding ENT, urology, rheumatology, endocrinology, surgery centers, and other PA-heavy specialties.
Dermatology
01Procedure-heavy claims
Mohs pre-auth / biologics
Orthopedics
02High-dollar authorization
imaging / DME
Gastroenterology
03Policy and coding nuance
colonoscopy edits / step therapy
Psychiatry
04Access and parity pressure
session limits / medication PA
Cardiology
05Acuity and documentation
imaging auth / device auth
Ophthalmology
06Recurring therapy complexity
anti-VEGF / vision plan rules
Questions we hear from practice managers
The honest answers, before you book a call.
2–10 provider specialty practices billing primarily commercial insurance — dermatology, orthopedics, GI, psychiatry and mental health, cardiology, ophthalmology and similar. We are not built for hospital systems, FQHCs, or Medicare-FFS-dominant practices. If your admin team is 1–3 people and they're drowning in prior auth and denials, you're our customer.
Your first 3 appeals are free — no credit card, no setup fee. After that, each appeal is $20. There's no subscription and credits never expire, so you only pay when a denial is worth fighting. This is why most clinics start with Appeals: you see the actual work before spending a dollar.
Upload a denial — the EOB or denial letter you already have. Muni reads the payer's reasoning, pulls the relevant payer policy, and drafts the appeal with specialty-aware arguments and citations in minutes. Your team reviews the draft, attaches the chart evidence from the checklist, and files it. No integration project, no onboarding call required.
Aetna, Blue Cross Blue Shield plans, UnitedHealthcare, Cigna, Humana, Medicare Advantage, and most commercial payers. Our payer policy library covers commercial first because that's where a specialty clinic's denial dollars live.
No. Appeals works from the denial documents you upload — no EHR integration required. Calls works alongside whatever PM or EHR you already run. Muni EHR is in development for clinics that eventually want to consolidate, but it is not a prerequisite for anything.
We are HIPAA-compliant and sign a BAA with every customer. Patient data is encrypted in transit and at rest. We do not use protected health information to train shared AI models. Audit logs are available for every action Muni takes on your behalf.
A billing service charges a percentage of your total revenue for ongoing claim submission. We're not that. Muni runs the highest-friction pieces of the back office — appeals, payer calls, eventually documentation — using AI rather than a team of offshore staff. You keep your existing billing relationship if you have one; we handle the work it can't.
Early-access onboarding begins in 2026 for specialty clinics already on Muni Appeals or Calls. The EHR will ship with specialty presets out of the box and the same payer-policy intelligence that powers our other products. Join the waitlist to be in the first cohort.
Send us your worst denial.
Upload one denial. We draft it free. After your first 3 appeals, each additional appeal is $20.
HIPAA compliant · No EHR migration required · No subscription